Privacy Policy

Effective Date: May 5, 2025
Last Updated: May 5, 2025
Website: https://mazala-energy.com

Mazala Energy (“Mazala Energy,” “we,” “our,” or “us”) is a licensed energy brokerage operating under Mazala Global, LLC. We are committed to protecting the privacy and security of users who interact with our energy services via www.mazala-energy.com (the “Site”). This Privacy Policy describes how we collect, use, disclose, and protect your information when you use our Site and related services.

By accessing or using this Site, you consent to the practices described herein.

1. Scope of This Policy

This Privacy Policy applies to information collected through:

Our website (mazala-energy.com)
Any email, SMS, or electronic communications exchanged in connection with our services
Quote and enrollment tools, forms, and client portals offered directly through our platform or via embedded third-party tools

This Policy does not apply to:

Offline data collection (except where integrated into our digital platform)
Sites operated by unrelated third parties or suppliers

2. Types of Information We Collect

We collect various types of information, categorized as follows:

a. Personal Identifiable Information (PII)

Collected through quote forms, enrollment requests, or document uploads:

Full name, phone number, email address
Utility service address (residential, commercial, or industrial)
Business name and contact person (for commercial/industrial clients)
Utility account number, meter ID, or ESI ID
Uploaded utility bills or consumption history
Supplier preference or rate selection
Tax ID or other regulated identifiers (if required by the utility zone)

b. Automatically Collected Information

Via cookies and analytics:

IP address, device type, browser, operating system
Pages visited, time spent, referral sources
Geographic region (based on IP)

c. Third-Party Sourced Data

From licensed suppliers, utility databases, or regulatory filings when applicable to verify service zones or manage enrollment on your behalf

3. How We Use Your Information

We may use the information collected for the following purposes:

To analyze your utility usage and provide accurate pricing proposals
To generate customized quotes from licensed retail energy suppliers
To process enrollment and switch requests with the supplier of your choice
To communicate service updates, confirmations, and compliance notices
To comply with state-level regulations in deregulated energy markets
To improve our platform, offerings, and user experience
To ensure system integrity and prevent fraud

4. Disclosure of Information

We do not sell your personal data. However, we may share your information with:

a. Authorized Third Parties:

Licensed retail electricity and natural gas suppliers for enrollment processing
Utility account verifiers or data aggregators (where permitted by law)
Embedded quote and enrollment software platforms used to generate proposals

b. Service Providers:

CRM and customer support platforms
Web hosting, document processing, and digital signature providers
Email or communication tool vendors (e.g., appointment reminders or notices)

c. Legal Authorities or Compliance Bodies:

Where disclosure is required by state or federal law, subpoena, or regulatory audit.

5. Cookies and Tracking Technologies

We use cookies and related technologies to:

Maintain secure session state and access control
Optimize page load performance and personalization
Track visitor engagement (via tools like Google Analytics)

Your Choices:

You may disable non-essential cookies through your browser settings or via our cookie consent banner. Essential cookies are required for form submission and security.

6. Data Security

Mazala Energy uses industry-standard administrative, technical, and physical safeguards to protect your information, including:

SSL encryption for data in transit
Limited access controls
Secure data centers and backup systems

No system can be guaranteed 100% secure, but we proactively monitor and update our controls.

7. Data Retention

We retain personal data:

As long as required to provide our services and for legal or regulatory purposes
In accordance with state energy compliance mandates
For up to 7 years for enrollment-related documentation (if applicable)

8. Rights Under California Law

If you are a resident of California, you may have rights under the California Consumer Privacy Act (CCPA) and California Privacy Rights Act (CPRA):

Right to Know – What personal data we collect and how we use it
Right to Access – Receive a copy of your stored information
Right to Delete – Request deletion of certain personal information
Right to Correct – Fix incorrect or incomplete records
Right to Opt-Out – Prevent the sale or sharing of your data (we do not sell data)
Right to Non-Discrimination – You will not be penalized for exercising your rights

To exercise any of these rights, please email compliance@mazala-energy.com.

9. Third-Party Tools and Links

Our Site may include links or integrations with:

Energy enrollment platforms
Utility zone verifiers
Google Analytics, reCAPTCHA, and other hosted tools

These are governed by their own privacy policies. We recommend reviewing them before submitting data through those interfaces.

10. Children’s Privacy

Our services are intended for individuals aged 18 and older. We do not knowingly collect personal information from minors.

11. Updates to This Policy

We may update this Privacy Policy to reflect legal, technical, or business changes. The “Effective Date” above will indicate the latest version. Continued use of our Site implies acceptance of any updates.

12. Contact Information

If you have questions or concerns regarding this Privacy Policy or your personal information, please contact:

Mazala Energy
A DBA of Mazala Global, LLC
Email: compliance@mazala-energy.com
Website: https://mazala-energy.com