Frequently Asked Question (FAQ)

Everything You Need to Know Before You Enroll with Mazala Energy

GENERAL QUESTIONS

Q1: What is Mazala Energy?

A: Mazala Energy is a licensed and independent energy brokerage service, the industry-leading platform for energy quoting and enrollment. We help homes and businesses compare electricity and natural gas prices from top U.S. suppliers and enroll in the best plan — fast, securely, and online.

Q2: Do you provide energy directly?

A: No. We do not generate or sell electricity or gas directly. We represent licensed Retail Energy Providers (REPs) and Energy Services Companies (ESCOs) across deregulated U.S. states and help customers find the most suitable plans.

Q3: Is Mazala Energy licensed?

A: Yes. We are actively licensed and/or registered in multiple U.S. states. Additional states are pending or served under marketplace partnerships. We always disclose our license status on each state’s landing page.

Q4: Is your service really free?

A: Yes — our service is 100% free to the customer. We are compensated by energy suppliers when you choose one of their plans through our platform. There are no hidden charges, fees, or markups.

PROCESS & DOCUMENTATION

Q5: What do I need to get a quote?

A: You’ll need either:

  • A recent utility bill (PDF, photo, or scanned image), or
  • Your service address + utility account number
  • This helps us generate accurate pricing based on your historical usage.

Q6: How long does it take to get pricing?

A: Quotes are generated instantly once your utility information is submitted via our web-tool. In most cases, you’ll see a side-by-side comparison of plans in under 2 minutes.

Q7: Is there a credit check?

A: Not from us. Some suppliers may run a soft credit check after you enroll, depending on the market and utility. This does not affect your credit score.

Q8: Do I have to sign anything?

A: Yes — once you select a plan, you’ll complete an electronic signature (e-sign) agreement that authorizes the switch. The process is fully online, secure, and legally binding.

COVERAGE & STATE-SPECIFIC QUESTIONS

Q9: Which states do you serve?

A: We currently serve commercial and/or residential customers in these deregulated markets. Each state has different rules — visit our State Directory Page to see what services are available in your location.

Q10: Can I use your service if I live outside a deregulated state?

A: Unfortunately, no. We only serve customers in states where energy choice laws allow third-party brokers to operate.

Q11: What utilities do you work with?

A: We work with suppliers serving customers of major utilities such as:

  • ComEd, Ameren, Oncor, ConEd, PSEG, FirstEnergy, and many more.
  • We’ll determine your utility automatically during the quoting process.

CONTRACT & BILLING

Q12: Will my utility company change?

A: No. Your local utility company will stay the same — they will continue to deliver your energy, maintain infrastructure, and respond to outages. Only the supplier and rate will change.

Q13: Will I get two bills?

A: In most cases, you’ll still receive just one bill from your utility. Your new supplier’s name and rate will appear as a line item. In rare cases, some suppliers may send a separate bill (we’ll tell you if so).

Q14: How long is my contract

A: Contract lengths vary by plan and supplier. Common terms are 6, 12, 24, or 36 months. You’ll see all terms clearly listed before you enroll.

Q15: What if I want to cancel early?

A: Many suppliers charge an early termination fee (ETF) if you cancel before the end of your contract. We always list this information before enrollment so you can make an informed choice.

PRIVACY & SECURITY

Q16: Is my personal information safe?

A: Absolutely. We use enterprise-grade security standards and comply with all applicable data privacy laws. Our platform is ISO 27001-certified and fully encrypted.

Q17: Will you sell my information?

A: Never. We do not sell or share your data with any third parties unrelated to your quote or enrollment.

Q18: What happens after I enroll?

A: Once you sign and confirm your selection:

  • Your enrollment is submitted to the supplier
  • They process it with your utility
  • You’ll receive a confirmation email with a copy of your contract
  • Your new rate begins on your next meter read

We’ll remind you before your contract ends to help you renew, switch, or re-shop.

SUPPORT & TROUBLESHOOTING

Q19: What if I have a problem or question after enrolling?

A: You can reach our team any time through:

  • Email: [support@mazala-energy.com]
  • Contact Form on the Web
  • We also coordinate with your supplier if issues arise.

Q20: I’m having trouble uploading my bill. Can I still get a quote?

A: Yes. You can manually enter your:

  • Zip code
  • Utility
  • Estimated usageAnd still receive a quote — although providing a bill gives more accurate pricing.


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